Case Manager - Refugee Post Resettlement

Job Location: 87 North Clinton Ave - Rochester, NY

Position Type: Full Time

Education Level: Associates Degree

Salary Range: $20.50 - $21.50 Hourly

Travel Percentage: Up to 20%

Job Shift: Day

Date: September 2024

Job Title: Refugee Post-resettlement Case Manager

Department: Refugee, Immigration, and Employment (RIES)

Reports to: Post-resettlement Program Manager

FLSA Status: Non-Exempt

WC Code:

EEOC Code:

Grade Level:

General Description

Under general supervision from the Program Manager, the Post-resettlement Case Manager provides transitional services for refugees and other eligible participants in the New York State Refugee Resettlement Assistance Program. The Transitional Case Manager works in coordination with other agency staff as well as community partners, volunteers, and service providers to connect refugees with appropriate services to help them attain self-sufficiency.

Essential Duties and Responsibilities

• • Provides appropriate information in response to queries regarding program services.
  • Screens potential clients for eligibility for state, federal or other programs
  • Provides intake and completes program applications.
  • Conducts needs assessment to eligible clients.
  • Provides referral to appropriate departmental, agency, or external programs.
  • Provides direct assistance services including counseling, advocacy, intervention, facilitation, transportation, and other program allowable services.
  • Documents service provision through case log entries, maintains client casefiles, and secures appropriate documentation per program requirements.
  • Enters and updates client and program data in program, NY state database, and other tracking platforms.
  • Participates in regular program quality assurance practices and keeps track of quality assurance activities.
  • Assists the program in preparing for internal and funder monitoring.
  • Adheres to agency case management principles, resettlement program service delivery philosophy, and internal program manuals.
  • Helps with case management services in resettlement program if needed.
  • Assists in the preparation and submission of required reports.
  • Maintains the confidentiality of all client records per the requirements of HIPAA.
  • Participates in strategic planning and program development as well as in meetings and staff training activities.
  • Is actively involved and committed to accessing community resources.
  • Is aware of and actively supports the agency’s cultural competence goals, efforts, and activities.
  • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training, and attendance at conferences and workshops.
  • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
  • Other duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Qualifications

Education: Bachelor’s Degree in Social Work, Human Services, or related field. Equivalent combination of education and experience will be considered.

Credentials: Valid and clean NYS Driver’s License and use of a registered and reliable vehicle.

Experience: At least one year of experience in the Human Services field and/or case management experience. Experience working with volunteers, refugees, and local service providers preferred. Ability to speak English and at least one additional language is also preferred.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance & ethics program.

Additional Requirements:

• Ability to prioritize assignments, plan, and complete work projects with minimal direction,
• An ability to work efficiently and effectively and meet deadlines,
• An ability to work under pressure,
• Excellent verbal/written skills,
• Ability to maintain confidentiality,
• Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,
• Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.

EMPLOYER’S DISCLAIMER:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job- related instructions and to perform any other job-related duties requested by their supervisor.
• This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.