Service Associate - Insurance Services, P&C

Under a significant level of guidance and direction, provides customer service for Paychex Property & Casualty clients. Responsible for daily processing / data entry / validation of records and maintenance of new and existing insurance accounts. Maintain a high level knowledge of the products and services supported by Paychex Insurance Agency, Inc. Provide customer service and support to both internal and external clients.

• Performs data entry of confidential client information and is responsible for the security of this information as files are loaded into Paychex systems.
• Responsible for meeting department quality and productivity standards relative to data input and established timelines.
  Maintains required documents and records to ensure compliance with all applicable state and federal insurance regulations.
• Provides necessary documentation to states and federal insurance agencies as well as our insurance partners as required.
• Demonstrates knowledge of the Workers’ Compensation Payment Service Agreement and ensures clients are meeting their obligations
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  Performs data input, maintaining strong prioritization and organization
• Documents all interactions