Application Administrator

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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ESSENTIAL FUNCTIONS

Application Support and Maintenance:

• Assist in the administration and maintenance of provider credentialing and payor enrollment software applications.
• Provide basic troubleshooting and resolve common technical issues related to application functionality.
• Ensure applications are up-to-date with the latest updates and patches.
• Participate in an on-call rotation to provide support for urgent technical issues outside regular business hours.
• Collaborate with software vendors to resolve technical issues that cannot be resolved internally.

Data Management:

• Assist in conducting audits of the credentialing database to ensure accurate input and modification of provider data.
• Maintain knowledge of state and federal statutory requirements related to credentialing and provider data management.
• Support data quality assurance processes and implement corrective measures as needed.

Reporting and Analysis:

• Assist in preparing operational reports to support business decisions and strategic planning.
• Help develop monthly management reports illustrating status, backlog, and trends.
• Support data analysis efforts to improve application performance and data accuracy.

Process Improvement:

• Help identify and resolve basic technical, operational, and organizational problems.
• Assist in the implementation of solutions for existing issues.
• Support projects related to application enhancements and system implementations.
• Develop and maintain documentation of operating processes within the software system.

Compliance and Accreditation Support:

• Assist in supporting certification and accreditation processes with the National Committee for Quality Assurance (NCQA) and other regulatory bodies.
• Ensure credentialing activities comply with regulatory and accreditation requirements.
• Help prepare materials necessary for compliance with external audits.
• Vendor Coordination:
• Work with software vendors to resolve technical issues that cannot be resolved internally.
• Assist in coordinating and communicating with vendors to ensure timely and effective issue resolution.
• Track and document vendor interactions and resolutions to ensure consistent and efficient follow-up.

Website and Content Management:

• Assist in developing and maintaining the department’s intranet, internet, and SharePoint sites.
• Ensure workflow procedures within the software comply with regulatory standards.
• Manage updates and maintenance of procedure manuals for credentialing and payer enrollment functions.

Training and Documentation:

• Develop and maintain documentation of standard operating procedures and reference tools.
• Provide training and technical support to staff on software applications.
• Assist in creating customized software solutions and updating databases for tracking purposes.
• Support disaster credentialing policies and procedures maintenance.

QUALIFICATIONS

Education:

• High School diploma and 1 year of related experience required
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred
• Or equivalent combination of education and experience

Experience:

• One (1) year of experience working with application support or data management, preferably in a healthcare or managed care setting.
• Oracle, MySQL, MS SQL or related database experience.
• Familiarity with credentialing and payor enrollment software applications.
• Ability to work both independently and as part of a team required
• Ability to participate in on-call rotations required
• Basic understanding of regulatory requirements related to credentialing and provider data management preferred.
• Proven track record executing multiple work streams and producing consistent results preferred
• Strong understanding of system/application administration activities preferred

Skills:

• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Basic proficiency in data analysis and report generation tools.
• Ability to work independently and as part of a team.

Physical Requirements:

• Working on a computer for extended periods.
• Sitting for long periods.

Working Environment:

• Remote work location.
• Occasional travel may be required for training and meetings.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Classes). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates for all persons consistent with our values and based on applicable law.