Posted Date
10/14/2024
Description
Job Title: Career Ladder Staff
Department: Guest Services
Direct Supervisor: Guest Services Supervisor
FLSA Status: Non-Exempt
Full-time/Part-time: Part Time
Salary: $16.00/hour
Date Prepared/Revised: 10.4.2024
I. SUMMARY
Career Ladder Staff are members of our daily operations team which creates an environment
for excellent visitor experience that includes a welcoming atmosphere, knowledgeable
engagement, functioning exhibits, as well as a safe workspace. The Career Ladder program is
designed for people entering the workforce for the ?rst time , re-entering after a period of time
away, or who might otherwise face barriers to employment within the 9-county region or a
person looking to jump start their career in STEM ?elds.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for providing a fun and safe learning experience for the RMSC’s diverse audiences
by engaging visitors, carrying out the daily operations within the museum galleries and
monitoring all exhibit ?oors. The Career Ladder staff implement their part in the daily plan of
operations, assist in the delivery of programming, maintain exhibits, and interact with visitors
and groups. They engage visitors in a fundamental understanding of science, technology, and
the natural environment and our region’s cultural heritage.
? Serve as the frontline ambassador for the RMSC in alignment with the organizational core
values and brand behaviors.
? Responsible for accurately carrying out ?nancial transactions including discounts and
multiple payment methods, balancing receipts at the end of each shift, and following
?nancial policies and procedures.
? Follow security protocols to ensure guests may safely enjoy their visit.
? Keep work areas and merchandise locations clean and well stocked.
? Accurately enter complete guest information to ensure data integrity in the Altru/CRM
software solution.
? Independently work in our cafe with the following duties: serve food and beverages
provided from a third party, handle various safe kitchen tools, and restock paper products
and merchandise
? Attend and actively participate in staff meetings and all-team meetings
? Check email daily and respond as requested in a timely manner.
? Assist with school and community group check-in and registration
? Other duties as assigned.
III. COMPETENCIES
? Ability to utilize Microsoft o?ce and Google Suite.
? Ability to use business machines such as computers, printers, copy machines and phones.
? Ability to read and interpret documents such as safety rules, operating and maintenance
instructions and procedure manuals.
? Ability to write routine reports and correspondence.
? Ability to speak effectively with groups of individuals (internal and external)
? Ability to count, add, subtract, multiply and divide in all units of measure, using whole
numbers, common fractions and decimals.
? Ability to solve practical problems/troubleshoot and deal with a variety of concrete
variables in situations where only limited standardization exists.
? Ability to exercise judgment and make decisions within standard practice (cannot change
practices or policies, can make decisions within those practices and policies).
? Ability to maintain con?dentiality
IV. PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations will be made to support individuals with disabilities.
Must be able to travel throughout the Museum’s exhibit galleries to engage with visitors and
perform other job requirements. May be required to stand for extended periods of time and
occasionally lift up to 20 lbs.
V. WORK ENVIRONMENT
While performing the duties of this job, the noise level in the work environment is variable. Can
be elevated during periods of high visitation.
This job description re?ects management’s assignment of essential functions and does not
restrict management’s right to assign or reassign duties and responsibilities to this job at any
time.
RMSC is committed to creating a diverse environment and is proud to be an equal opportunity
employer. This policy expressly prohibits discrimination on the basis of sex, race, color,
religion, creed, national origin, age, marital status, sexual orientation, disability, genetic
predisposition, gender identity or expression, carrier status, domestic violence victim status,
veteran status, or status as a member of any other protected group or activity.
Please submit all resumes to Jessica Colangelo, Director of Human Resources
jcolangelo@rmsc.org no later than November 1, 2024
Salary16.00 Hour