About the Organization
Greenlight Networks is an ultra-high speed, broadband service provider, offering residential and small business customers Internet speeds up to 8 Gigabits per second. Greenlight Networks was founded in 2011 and builds, owns, and operates a fiber-optic network that provides extremely high-speed internet connections. The company's high-speed internet network is currently available to more than 170,000+ homes in 27 municipalities in the Rochester, Buffalo, Binghamton, Albany, and Hudson Valley areas. Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!
Category
Outside Operations
Full-Time/Part-Time
Full-Time
Location
Rochester
Description
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We are looking for a Field Operations Routing Coordinator to serve as primary point of contact for Field Management and Field Technicians in all markets. Daily tasks will include coordinating service and installation appointments, communicating with technicians and customers on route updates and compiling and distributing Field Operations reporting. The ideal candidate must be an excellent communicator and be able to multitask while balancing multiple deadlines.
Duties and Responsibilities
- Ensure all install, service call and drop tasks are assigned daily and completed
- Communicate route delays and updates to Field Operations team
- Contact customers regarding install and drop appointments
- Coordinate customer escalation requests with Field Operations Management
- Responsible for communicating with contractors and providing them with consistent workflow to reach company goals
- Responsible for completing and following up on construction and field engineering requests
- Work with the Service Delivery team on special requests and delays on customer appointments
- Attend Field Operations meetings and record meeting notes
- Provide daily, weekly and monthly Field Operations reporting
Our job titles may span more than one career level. The hourly pay range for this position is $19.00 - $25.00. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at www.greenlightnetworks.com/careers/
Requirements
- Associate degree or equivalent experience
- 2+ years’ experience as dispatcher or service
- Proficient with MS Excel and Office 365.
- Ability to understand fiber drops and relay information from Vetro
- Accurate and efficient data entry.
- Excellent attendance and punctuality record.
- Detail oriented with strong organizational and multitasking abilities.
- Active listener with excellent communication skills.
- Perform other duties as needed
EOE Statement
Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.