COMPUTER COMMUNICATIONS TECHNICIAN
DISTINGUISHING FEATURES OF THE CLASS: This is a technical position with responsibility for creating and maintaining user access to automated networks including: telecommunications, library systems, and other specialized networks, and providing technical assistance as needed. General supervision is received from higher level personnel. Employees are on call seven days a week. Related work is performed as required.
TYPICAL WORK ACTIVITIES:
Provides technical assistance and responds to user questions about network and personal computer operations;
Creates user access to networks, establishes network security access based on predefined guidelines, and resolves basic connectivity problems;
Identifies, diagnoses and solves user network, telecommunications and other software and hardware problems, including production halts, printer problems and other network malfunctions;
Refers problems or consults with contractors or vendors, as needed;
Staffs helpdesk and responds to user questions about network and other hardware and software systems;
Installs, configures and customizes a variety of network and other hardware and software systems, often at remote sites;
Establishes network security access based on predefined guidelines;
Manages, designs, and maintains website and intranet (RHA only);
Maintains web filter and user profiles to monitor/limit web access (RHA only);
Monitors and troubleshoots network, hardware, and phone line problems and notifies users of their status;
Evaluates networks and recommends improvements;
Tests or helps test hardware and software;
Researches and recommends new hardware and software;
Sets up, maintains and explains user accounts, such as e-mail;
Reads and understands manuals and technical materials;
Trains users and information systems staff on network access and personal computer software;
Keeps informed of new network trends, technologies and developments;
Monitors network performance and maintains records of system activities;
May write Requests for Proposals (RFPs) and contracts for services, negotiating the scope of the work and monitoring contractor work.
ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of personal computer operating systems and peripherals;
Knowledge of website design (RHA only):
Ability to think logically and creatively;
Ability to install software on a personal computer;
Ability to analyze, diagnose and solve computer operation and/or system problems;
Ability to maintain records;
Ability to read and understand technical materials;
Ability to identify and understand user needs and problems;
Ability to establish and maintain effective working relationships with others;
Ability to communicate orally, explaining technical information to non-technical individuals;
Ability to communicate in writing;
Ability to work independently, managing time and meeting deadlines.
FULL PERFORMANCE KNOWLEDGE, SKILLS AND ABILITIES:
Entry level KSA’s PLUS:
Knowledge of the Monroe County library systems’ computerized, integrated library system (Library only);
Knowledge of network hardware and software;
Knowledge of telecommunications systems;
Knowledge of administrative and safety policies and procedures;
Knowledge of security standards and procedures;
Knowledge of network sites;
Knowledge of network operating systems;
Knowledge of file design;
Knowledge of data storage, backup, and recovery procedures.
MINIMUM QUALIFICATIONS:
High school diploma or GED
AND
(A) Bachelor’s or Associate’s degree in Computer Science (or a closely related field) AND two (2) years
work experience supporting or maintaining computer systems, through troubleshooting user problems.
OR
(B) Three (3) years of work experience as stated in (A).
SPECIAL REQUIREMENT:
A valid New York State Class D driver’s license is required at time of appointment. This license must be maintained throughout appointment to this title.
If appointed to Rochester Housing Authority – Possession of a Microsoft Network Administration Certificate within eighteen (18) months of appointment.