Behavioral Health Intake and Patient Care Coordinator

Job Title:   Behavioral Health Intake and Patient Care Coordinator

Location:   CP Rochester – Winton Road Facility, Rochester, NY

Salary:   $19 - $22 - per hour commensurate with experience

Employment:    Full Time 40 hours per week. Days and hours of work are Monday through Friday during business hours.  Evening work may be required as job duties demand.

Summary/Objective:

The Behavioral Health Intake and Patient Care Coordinator assists new Article 16 and Article 28 patients during the admissions process and provides additional various supports to all clients and the clinic team to ensure the smooth and compliant operation of clinic services in accordance with CP Rochester’s Mission, Vision, and Values, as well as the goals of the individual, department, and the agency.

Requirements:

1. Must possess a Bachelor’s Degree.
2. Must have a clean valid NYS Driver’s License.
3. Demonstrate computer knowledge and skills in basic computer programs including but not limited to word processing, spreadsheets, email, and scheduling; and
4. Good listening and effective oral and written communication skills, including telephone skills.

Responsibilities include:

1. Imparts agency philosophy of “Equal Opportunity, Independence and Realization of Individual Potential” to children, families, program staff and community resources.
2. Maintains confidentiality of information relating to individuals and their families in accordance with agency policy.
3. Assists with intake paperwork processing, fielding intake-related documentation questions, preparing and sending intake packets to potential individuals, obtaining initial scripts for service and ensuring that all intake information is completed in a timely manner for Article 16 and Article 28 clients.
4. Answers telephones, takes messages and refers calls to the appropriate person.
5. Communicates effectively with staff, service providers, individuals, caregivers, family members, and the community.
6. Completes assigned copying, scanning, mailings, and faxing within and outside of the Electronic Health Record System.
7. Maintains Clinic Client Charts: Enters information into Electronic Health Record system efficiently and in a timely manner. Understands the system and ensures electronic filing to ensure proper organization of electronic records. Scans/Files all clinic documentation in a timely and efficient manner ensuring compliance with regulatory requirements, prepares new charts for consumers being admitted, routinely purges charts, and audits charts of consumers being discharged. Deactivates charts within Electronic Health Record System when discharged entirely and purges paper charts as needed.
8. Ensures that 90-day Medicaid re-certifications are completed in a timely manner including maintenance of a 90-day tracking spreadsheet, accurate cover sheets, and MD signature verification through approved electronic or paper methods. Gives feedback to supervisor or Director as to efficacy.
9. Maintains current schedules for all Psychiatrists, Psychologists, LMSW, LCSW and other providers in the Electronic Health Record System. Updates Schedule templates as needed and works within scheduling modules appropriately.
10. Assists behavioral health/psychiatry clinic by preparing psychiatric charts from intake, scheduling, and including any necessary electronic record data entry to charts, including but not limited to lab results.
11. Checks Health Commerce System PMP ISTOP for controlled medication renewals and enters this into the EMR.
12. Enters data into the Clozapine Rems system.
13. Verifies insurances for Article 16 and Article 28 clients
14. Maintains professional demeanor.
15. Provides primary coverage for front desk, as needed.
16. Participates in agency committees as asked or as needed.
17. Participates in conferences, workshops and in-service training as needed or recommended to enhance job skills and personal growth and development.
18. Adheres to agency’s policies and procedures as well as department guidelines.
19. Completes other clinic tasks, as assigned, by the Supervisor and/or Director of Clinical Services.

Competency Requirements:

1. Ethical conduct.
2. Problem Solving/Analysis.
3. Communication proficiency.
4. Stress Management/Composure.
5. Discretion
6. Client focus.
7. Time Management.

Supervisory Responsibility: None.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment: This job operates in a professional office and clinic settings. This role routinely uses standard office equipment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 30 pounds.

Travel: Travel is primarily local during the business day, but employee may be expected to work at any of our partner agencies. Some out-of-the-area and overnight travel may be expected.

What We Offer

  Comprehensive benefit plan including but not limited to:

1. Medical / Dental / Vision Insurance
2. 17 Days Paid Time Off (PTO)
3. Paid Sick Time
4. 8 Paid Holidays
5. Matching 403(b) and or ROTH Retirement Plan
6. Additional Insurance Offerings - Specified Disease Insurance w/ Cancer Rider, Accident Insurance, Identity Theft Protection
7. Employer Paid Health Reimbursement Arrangement (HRA)
8. Employer paid Life Insurance, Short-term and Long-term Disability Insurance
9. Tuition Reimbursement plus a 25% Tuition Discount for benefit-eligible Employees and Family Members at Roberts Wesleyan College

Apply:  https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=6211113

EEO Statement:  The agencies are equal opportunity employers.   We do not discriminate against employees or applicants in the hiring, promotion, compensation, placement, termination, layoff, recall, transfer, leaves of absence or any other term or condition of employment on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, domestic violence victim status, prior arrest and conviction records or any other protected category in accordance with applicable federal, state and local laws.