Sr Sales Assoc Receiving/Fulfillment - General Merch
9396BR
Finance & Administration
Campus Store
Job Summary
Responsible for ensuring optimal product availability on the sales floor, maintaining organized stockrooms, receiving merchandise, and efficiently fulfilling and shipping orders from the Campus eStore. Provide and foster a culture of excellent customer service to all customers.
Job Responsibilities
- Interact with customer’s in-person on the sales floor, during weekend and night shifts, special events, and team store operations and virtually for all ecommerce sales.
- Unload shipments from trucks, inspect for damages and discrepancies. Notify vendors and Department Manager of issues discovered during the receiving process to ensure appropriate resolution.
- Receive and distribute merchandise according to established procedures, ensuring accuracy and timeliness.
- Fulfill and ship online orders timely and accurately, maintaining high standards of customer satisfaction.
- Conduct daily product replenishment on the sales floor to ensure consistent product availability.
- Maintain organized and efficient stockrooms in accordance with established standards and procedures.
- Conduct weekly inventory counts to ensure accurate stock levels, identify discrepancies, and report them to the Department Manager.
- Uphold store merchandising standards to enhance the shopping experience and drive sales.
- Support the execution of special events, ensuring smooth operations and customer satisfaction.
- Protect RIT assets by adhering to all policies and procedures intended to prevent both internal and external shrinkage, including cash handling and store opening/closing procedures.
- Assist with special projects as requested and perform all other duties as requested by management for the successful operation of the Campus Store.
- Participate in a minimum of 30 hours of training/professional development annually (or a prorata amount based on standard working hours). Training must be applicable tothe employee’s role within the Controller’s Division with the intent of enhancing overall knowledge as well as the specific skills, whether functional or technical, required to perform successfully in the position.
Required Qualifications
Education/Experience:
AS in business administration or a related field required or equivalent combination of education and related experience.
Skills:
- Effective communication with the Campus Store team.
- Attention to details, problem solving skills and accuracy.
- Ability to interact with customers, in-person and virtually, to sell products and resolve issues while delivering exceptional service.
- Strong communication skills, verbal and in writing
Preferred Qualifications
- At least two years retail experience required with receiving, shipping and web fulfillment knowledge preferred.
- Experience in the higher education industry, a Campus Store, and/or operations of an e-Store strongly preferred.
Required Minimum Education Level
Associates or Equivalent Experience
Work Location
Henrietta Campus — 100%
Wage Band
114H
FLSA Category
Non-exempt
Employment Category
Fulltime
Required Application Documents
Cover Letter, Curriculum Vitae or Resume, List of References
What do we believe at RIT?
Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.
As a member of the RIT community, you'll receive a comprehensive employee benefits package that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).
Department/College Description
The RIT Campus Store is your destination for RIT branded spirit wear and gifts. It’s also the home of the Digital Den, RIT’s technology store that carries Apple computers, PC’s and peripherals. The Campus Store is located in Monroe Hall, across from Artesano’s.
How To Apply
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
Additional Details
In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Hourly/Salary Minimum
16
Hourly/Salary Maximum
25