Function of Position:
Reporting to the Director of Admissions, the Customer Relationship Management (CRM) Coordinator II is responsible for supporting the Admissions recruitment and application processing functions by leveraging the Admissions CRM to its fullest capabilities. This position supports the business processes that efficiently and effectives move the Admissions applications through the admissions funnel, from inquiry to admitted student. The CRM Coordinator II will oversee the day-to-day operation, support application processing, inquiry and applicant communication, territory management, database management, all software-related processes.
Examples of Duties & Responsibilities:
Configures and implements customized and dynamic processes, communication funnels, and workflows (annually)Manages the inquiry communication process and trackingOversees applicant communication and trackingAnalyzes communication campaign performanceDevelops reports and dashboards using the Admissions CRM to inform the enrollment funnelDesigns and tests processes, including integration with third-party vendors such as document imaging software and student information systemsAssists with data migrations, imports, and exportsProvides training and support to admissions staff on CRM tool utilizationOversees event management and participant trackingSupports Admissions Counselors in territory managementParticipates in annual recruitment planningCollaborates with marketing to ensure all communication is updated annuallyDesigns and updates user manualsMaintains the new student communication calendar and scheduleResearches best CRM practices and recommends areas for improvementEnsures the Admissions office uses the current versions of CRMMaintains knowledge of the current program curriculumPerforms other duties and responsibilities as assigned by the immediate supervisorMCC Expectations:
Adheres to the College Code of ConductContributes to, supports, and maintains an equitable, inclusive, and collaborative College environmentMaintains technological competencies utilized by the CollegeCommits to the philosophy of a comprehensive community collegeCommits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students
Requirements:
Required Qualifications:
Bachelor's degree or an Associate degree with three years' experience providing technical support at a community college Admissions OfficeThree years demonstrated production experience with software application development and/or database management effective utilization of multiple software platformsExperience with writing Structured Query Language (SQL) and database queriesStrong organizational and time management skillsExperience gathering data and report writing skillsPerform well under pressure, within time constraints, with a high degree of accuracy, diplomacy and confidentialityAbility to coordinate work flow while dealing with multiple projects and deadlinesAbility to present complex information and data in coherent fashion
Preferred Qualifications:
Experience in college/university or educational database managementExcellent verbal, written and presentation skillsDemonstrated ability to work collaboratively with non-technical end users Demonstrated knowledge of CRM systems including SlateBilingual and able to read, write, and speak Spanish, or other languages, proficiently
Additional Information:
Salary: Salary is determined based on experience, internal equity and college budget. This position has a range of $52,000 to $58,000 and is based on these mentioned factors.
MCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.
Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis.
Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.
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Application Instructions:
Interested applicants must apply online and create an account by clicking on the APPLY NOW tab below. Returning applicants may login to their Monroe Community College Careers Account to apply for this position. See the FAQ page for guidance using our online system. Please contact us if you need assistance applying through this website.
Applicants MUST submit the following documents* to be considered for this position:
1. Resume/CV
2. Cover Letter
*Official transcripts will be required upon employment. Applicants with foreign degrees must submit a completed credential evaluation comparing your foreign academic accomplishments to standards in the U.S
Please note: As part of the application process all applicants will be asked to provide the contact information for 3 professional references. References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.
Category: Professional Staff
Subscribe:
Department: Admissions
Locations: Rochester, NY
Posted: Nov 8, 2024
Closes: Dec 8, 2024 - 11:59 PM EST
Type: Full Time
Position ID: 182888