Associate Director, Registration & Billing

Associate Director, Registration & Billing

9069BR

Provost

RIT Certified

Job Summary

The Associate Director of Registration and Billing directs all facets of the operations of RIT Certified’s registration and billing processes, including student registration and records, financial aid distribution, course catalogs, student billing accounts, and transcript fulfillment. The Associate Director also plans and develops strategies for maintaining and upgrading academic information infrastructure while maintaining the service capability of student systems and the integrity of student data with our partners in academic programs across campus. This position ensures responsive credentialing that communicates outcomes and makes transcripts and certificates easily understood and actionable.

The Associate Director is responsible for writing, implementing, and updating policies and procedures related to enrollment, registration, and billing. The Associate Director also models the highest level of customer service, serving as a primary point of contact for students, families, funders, external stakeholders, and internal partners.

Job Responsibilities

Admissions & Enrollment

• Plans, directs, and administers the operations of the RIT Certified admissions and records office.
• Responsible for planning and supervising all pre-registration and registration processes for classes.
• Develops, tracks, and reports student progress data such as registration, declaration of mastery certificates, course and mastery certificate completion, retention, and scholarships.
• Tracks payment and receivables from enrollments.

• Develops and implements policies, rules, and operational procedures related to student admissions, registration, student academic records, transfers, graduation, and other functions of admissions and records.
• Tracks policy changes and makes updates as needed.

Infrastructure & Data Management

• Maintains and upgrades RIT Certified's academic information infrastructures including academic records archives, online student databases, and other electronic databases and information systems (Modern Campus LLLEE).
• Develops and maintains accurate records of all courses and curriculum requirements.
• Tracks and reports student academic and demographic data.
• Issues various account analyses and reports for interim and year end audits.

Customer Service

• Provides customer service and administrative support to families, students, internal staff, and external stakeholders, utilizing outstanding organizational skills, analytical competency, and problem-solving capabilities.
• Uses independent judgment to manage and impart information to a range of constituents including students and families, faculty and staff, and external collaborators.
• Represents RIT Certified to various institutional divisions as well as externally to governmental agencies, vendors, students and their families and/or the general public.

CEUs

• Researches and pursues qualifications for RIT Certified courses to earn designation for continuing education credits across various industries.

Required Qualifications

Education/Experience:

• Bachelor’s degree in education, business, or other related field or equivalent work experience.
• 3-5 years of progressively responsible, professional-level experience in student services, education, administration, or business.

Skills:

• Experience managing billing services such as invoicing, tracking payments, reconciliations, etc.
• Proven ability to plan, organize, maintain, and manage complex processes and operations of an organization.
• Outstanding track record developing, recommending, organizing, and administering policies and procedures.
• Exceptional research, analytical, and writing skills.
• Ability to engage in critical thinking and exercise independent judgment.
• Advanced knowledge of Excel and other Microsoft office products.
• Outstanding interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• A team player with a collaborative approach to work.
• Ability to handle sensitive and confidential information while displaying integrity and accountability.
• Steadfast attention to detail, organizational prowess, and flexibility.
• Ability to work in a fast-paced environment with a strong willingness to learn.

Preferred Qualifications

• Experience with student information systems
• Experience using billing or payment systems in an academic setting.
• Background in accounting.

Required Minimum Education Level

Bachelors or Equivalent Experience

Work Location

Hybrid — Remote/On-campus

Shift

Day

Wage Band

118A

FLSA Category

Exempt

Employment Category

Fulltime

Required Application Documents

Cover Letter, Curriculum Vitae or Resume

What do we believe at RIT?

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you'll receive a comprehensive employee benefits package that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

Department/College Description

RIT Certified, a division of Rochester Institute of Technology (RIT), is a leader in forging partnerships with industry to identify workforce gaps, emerging skills, and hiring trends. Capitalizing on innovation, and with a deep understanding of our audience, RIT Certified builds programs and courses that are driven by learner-centered experiences and are informed by industry validation to deliver high levels of professional success for learners. Our mission is to promote job and economic mobility and sustainability for individuals from all sectors of the workforce.

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Hourly/Salary Minimum

45700

Hourly/Salary Maximum

76500