Assistant Manager Gracie's/Beanz
9382BR
Finance & Administration
Aux-Dining
Job Summary
This position will be supporting Gracie's, our All You Care to Eat dining location on the residential side of campus. They will also provide support as needed to Beanz coffee shop. Gracie's | RIT Dining | RIT
Here is what you will need to be successful in the job:
Current anticipated hours are
Sunday/Monday OFF
Tuesday-Thursday 10am-6:30pm
Friday 6:30am-3pm
Saturday 8am-4:30pm
Additionally, flexible scheduling/work hours may be required during break week, summer and intercession. In addition, large institute events may require additional hours (such as commencement (graduation) and Imagine RIT Festival). Ability to work nights, weekends and holidays and be on-call as needed.
Assists the Dining Manager with overseeing daily food service operations including staff, fiscal, and operational management for one or more full service dining halls, coffee/bakery, convenience stores, or quick service dining locations. Manages customer issue resolution in environments such as dining, retail, and/or catering venues to ensure customer satisfaction and achieve food service goals. Identifies work unit needs and contributes to the development of unit processes and procedures.
Job Responsibilities
- Develops, implements and oversees workflow processes and procedures to ensure effective and efficient operations.
- Provides leadership and direction to a diverse workforce. Directly supervises food service staff including planning, assigning and scheduling work, reviewing work and ensuring quality standards, and training staff and overseeing their productivity. May offer recommendations for hiring, performance management, and termination for full-time staff and direct responsibility for making these decisions for part-time student employees.
- Responsible for ensuring full-time and student staffing levels are met and maintained within established labor cost requirements.
- Responsible for oversight of opening and closing food service unit(s) and securing the operation.
- Leads and provides exceptional customer service, answers questions, and provides information regarding food preparation, catering, and associated activities. Responsible for creating an overall welcoming and professional environment.
- Assists with budget development and management, management of inventory levels, and overall financial viability of operations. Evaluates and implements cost efficiencies.
- Assists with monitoring contracts and communications with vendors regarding product purchases and contract compliance.
- Monitors adherence to federal, state, campus, and local food safety regulations, policies, and procedures, identifies needs and makes recommendations for improvement to leadership.
- Serves as Manager on duty in the absence of the General Manager.
- Carry out special projects and assignments as requested by leadership.
- Provides coverage to other dining facilities as needed.
- Performs other duties as assigned.
Required Qualifications
- Associate’s Degree / Certification in Food Service, Hospitality, Culinary Arts, or related field and/or 4+ years’ experience in a high volume restaurant, country club, or institutional setting with at least 2 of those years in a supervisory role.
- Operational experience with a variety of food service applications and computerized menu management systems. Ability to learn and adapt to new systems and applications as needed.
- Servsafe certified or ability to obtain within six months of hire
- Allertain certified or ability to obtain within six months of hire
Preferred Qualifications
Skills
- Ability to lead, supervise, and work collaboratively with multiple staff
- Ensure full-time and student staffing levels are met and maintained within established university labor cost requirements.
- Possess professional judgment and ability to independently make sound operational decisions.
- Skilled at addressing a variety situation and negotiating successful outcomes with a diverse group of stakeholders.
- Ability to learn and adapt to new systems and applications as needed.
- Demonstrated ability to deliver exceptional customer service.
- Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency.
- Strong time management, organizational and multi-tasking skills.
- Ability to meet multiple deadlines and manage competing priorities.
- Must be adaptable to a frequently changing environment and ability to adhere to professional standards in challenging situations.
- Ability to follow New York State and Monroe County health codes as they relate to health, sanitation, safety, overall cleanliness and upkeep of facility.
- Assists General Manager with oversight of all staff including front house staff, culinary production, menu planning and culinary leadership.
- Possess an awareness and basic knowledge of allergens, food sensitivities and dietetic restrictions. Work with the customer and registered dietician in resolving potential diet limitations of the customer.
- Produce financial reports to evaluate cost and efficiencies for the unit.
- Understand and comply with all institute and department policies and procedures.
- Ability to work professionally, ethically and with integrity; uphold the vision, mission and core values of the University.
- Knowledge of cash handling procedures and point of sale systems.
- Follows established procedures to order products from RIT approved vendors.
- Report to work on time, wear proper uniform, adhere and enforce departmental and university policies.
- Carry out special assignments as requested by leadership.
- Attend meetings and seminars as requested by senior leadership.
Required Minimum Education Level
HS, GED
Work Location
Henrietta Campus — 100%
Shift
A, Afternoon, B
Wage Band
117A
FLSA Category
Exempt
Employment Category
Fulltime
Required Application Documents
Curriculum Vitae or Resume
What do we believe at RIT?
Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.
As a member of the RIT community, you'll receive a comprehensive employee benefits package that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).
Department/College Description
About RIT Dining
RIT Dining supports all meal plans both on campus and at select off campus locations. We are looking for a high energy team member that enjoys working in a busy environment serving customers. The successful candidate will need to be able to work with a diverse student work force which may include of deaf / hard of hearing, and internationals students. Hours would change for breaks, intersession and summer semester. This position may support serving from 1500 to over 3000 customers (faculty, staff and students) in any one location on a daily basis.
How To Apply
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
Additional Details
In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Hourly/Salary Minimum
58500
Hourly/Salary Maximum
61000