CRS Case Manager

Level: Experienced

Job Location: 1645 St. Paul St - Rochester, NY

Position Type: Full Time

Education Level: Associates Degree

Salary Range: $19.00 - $21.00 Hourly

Travel Percentage: Negligible

Job Shift: Day

Job Category: Family Services

Under the supervision of the Associate Director of Prosperity Programs, the CRS Case Manager will be responsible for completing intake and eligibility assessment for assistance with housing or food for clients who are experiencing financial crisis. The CRS Case Manager will provide case management to clients who have received assistance from our program. This position requires strong attention to detail, organizational skills, and a solid understanding of eligibility criteria and program regulations. This position also effectively supports ongoing and collaborative communication amongst all program staff and is responsible for supporting a culturally competent & trauma informed environment for clients and teammates.

Essential Duties and Responsibilities

Client Intake and Assessment:

• Conduct initial interviews and assessments to determine eligibility for financial assistance programs and identify client needs.
• Gather and verify necessary documentation, such as income verification, lease agreements, court documents.
• Approaching and understanding client situation in ways that respect traumas they may have experienced and centers their needs & preferences.
• Completes eligibility assessments to make informed decisions to assist client for available services or resources on a case-by-case basis.
• Set client expectations up-front about requirements, including the deadlines, documents they must provide, and when they can expect a decision.

Financial Assistance Administration:

• • Process financial assistance payments- rental arrears and security deposit assistance.
  • Monitor client adherence to program guidelines and lease terms.
  • Provide budgeting and financial literacy counseling to help clients manage their finances effectively.
• Completes funder required baseline assessments (HMIS, Social Determinants of Health) to begin case management & follow up services

Case Management Activities

• Provides follow-up assessments to monitor the state of participant’s progress towards program goals.
• Provides guidance and referrals as necessary to support client’s stated goals.

• Provide ongoing case management services, including regular check-ins, crisis intervention, and referrals to supportive services.
• Collaborate with other service providers to coordinate care and address complex client needs.

• Advocate for clients' rights and needs with landlords, housing authorities, and other stakeholders

Data Collection and Reporting:

• Maintain accurate and up-to-date client records.
• Collect and analyze data on client outcomes and program performance.
• Prepare regular reports on progress.
• Completes funder required baseline assessments (HMIS, Social Determinants of Health) to begin case management & follow up services.

Additional Responsibilities:

• Works independently to manage schedule and prioritize key tasks to complete them in a timely manner.
• Contributes perspective to the development & improvement of program procedures, reporting problems & barriers while performing duties.
• Uses experience, training & skills to provide care in a culturally competent and trauma informed way to our clients. Showing empathy, understanding to clients, and providing care and services without judgment or prejudice.
• Maintain a customer service mindset with referring staff (internal & external) while collaborating with other staff in a client’s care team to creatively meet program requirements and meet client needs together.
• Maintain a working knowledge of available resources & agencies in the community that can support a variety of client needs.
• Participates in relevant Agency meetings and trainings.
• Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Completes funder required baseline assessments (HMIS, Social Determinants of Health) to begin case management & follow up services.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Bachelor's degree in human services, or a related field. **Combination of education and experience will be considered.

• Minimum of 1-2 years of experience in case management or social work.
• Strong understanding of housing programs, rental assistance, and public benefits.
• Excellent interpersonal and communication skills.
• Ability to build rapport with clients from diverse backgrounds.
• Strong organizational and time management skills.
• Proficiency in computer skills, including Microsoft Office Suite.
• Knowledge of relevant federal, state, and local housing regulations.

Physical Demands/Work Environment:

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance:

Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.

Additional Requirements:

• Ability to prioritize assignments, plan, and complete tasks with minimal direction,
• An ability to work efficiently and effectively and meet deadlines under pressure.
• Ongoing development of self-awareness and techniques for managing stress
• Ability to maintain confidentiality, following relevant regulatory training.
• Excellent verbal and written communication skills
• Demonstrates behaviors and attitudes which support agency mission, philosophy, and policies.
• Bi-lingual preferred but not required.
• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques (trauma informed, conflict resolution and de-escalation)
• Access to reliable transportation to office & work events.