Fraud Supervisor

Purpose: The Fraud Supervisor is primarily responsible for supporting the Bank’s Anti-Fraud Program, which aims to detect, deter and prevent fraudulent activity. The Fraud Supervisor role is responsible for supporting and supervising the staff within the Fraud area, to include a Regulation E Dispute Processing and Fraud Alert Investigation Teams. Daily interaction with the Bank’s various BSA/AML Teams is necessary to ensure a nested Anti-Financial Crimes Program.

Essential Functions:

• Fraud Investigation Team Responsibilities:
  1. Monitors performance of Fraud Analysts and provides ongoing coaching and training opportunities to ensure staff has the skills and resources to be successful.
  2. Assigns fraud alerts daily and ensures team processes alerts in a timely manner.
  3. Performs daily quality control on alerts that were recently processed.
  4. Generates daily fraud metrics and distributes them to Fraud Manager and Chief Risk Officer.
  5. Facilitates daily fraud huddle to discuss fraud losses, fraud saves, and fraud metrics to include alert generation volume, alerts processed, and alert aging.
  6. Reviews fraud cases and dispositions accordingly.
  7. Creates and files Suspicious Activity Reports.
  8. Reviews daily fraud reports and identifies and addresses suspicious activity accordingly.
  9. Monitors and manages the FSB Fraud Inbox and FSB Fraud Phoneline and responds to inquiries, questions, etc. in a timely manner.
  10. Communicates and collaborates with all lines of business (e.g., Retail, Commercial, Deposit Operations, etc.) regarding fraudulent activity.
  11. Reviews and updates Fraud Department Job Aids on an annual basis (or when material changes occur).
  12. Continually assess staff and systems to ensure a sound understanding of how line of business decisions may impact volumes, staffing and the ability of the team to mitigate losses.
• Regulation E Team Responsibilities:
  1. Monitors performance of Fraud Risk Clerks and provides ongoing coaching and training opportunities to ensure staff has the skills and resources to be successful.
  2. Ensures teams workload is processed timely and in accordance with Regulatory (Regulation E) and risk mitigation standards and requirements.
  3. Ensures consumers are protected from errors and unauthorized transactions in electronic banking.
  4. Monitors the dispute life cycle to ensure it is followed in accordance with regulatory standards such as consumer protection, error resolution, disclosure distribution, liability limits, and provisional credits.
  5. Reviews fraud affidavits for completeness and accuracy and signs off accordingly.
  6. Reviews charge off tickets for completeness and accuracy and signs off accordingly.
• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Job Related Qualifications:

Required:

• Education: Associate’s degree Criminal Justice, Business or related field
• Prior Experience: 4+ years of experience in fraud prevention, detection and investigation within the banking industry; at least 2 of those years being in a supervisor role.

Preferred:

• Education: Bachelor’s Degree in Criminal Justice, Cybersecurity, Business or related field
• Prior Experience: 6+ years of experience in fraud prevention, detection and investigation within the banking industry or law enforcement investigations; at least 3 of those years being in a supervisor role.
• Licenses or Accreditation: Certified Fraud Examiner (CFE) or similar certification.

Competencies:

• Strong knowledge of banking regulations and compliance requirements related to fraud (e.g., Regulation E, Regulation CC, FinCEN priorities, etc.).
• Proficiency in using fraud detection and analytics tools/models.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills, with the ability to escalate and present emerging risks and findings to management.
• Ability to work in a demanding, fast-paced, multi-tasked environment with the ability to prioritize and meet deadlines.
• Ability to respond quickly and effectively to issues involving high dollar or high-volume fraudulent transactions, irate customers, robberies, complaints and law enforcement interaction.

Physical Requirements:

• Able to regularly sit for prolonged periods of time.
• Able to regularly stand for prolonged periods of time.
• Able to travel:
  • occasionally
• Extensive computer usage is required.
• Ability to work:
  • Evenings
    • Occasionally
  • Weekends
    • Occasionally

Benefits:

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long Term Disability, and Short Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• Flexible Hybrid Work Schedule
• Paid Time Off (PTO)
• Company Paid Holidays

This job description is not exhaustive. The Fraud Supervisor may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.