Service Associate - S125 Client Service

Under a significant level of guidance and direction, provides customer service for Paychex S125/FSA clients . Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

• Handles inbound calls from active and terminated participants/employees of Paychex Insurance Agency (PIA) clients
• Handles inbound calls from client/employer plan administrators
• Provides education on S125 products, Paychex policies & procedures, or IRS guidelines & regulations
• Escalates tasks or documentation to other teams within the PIA
• Develops and maintains a basic working knowledge of Paychex products
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions, performs data entry, maintains strong prioritization and organization

• Client or customer service experience - 1 year
• Research and problem solving skills
• Strong computer skills and the ability to multi-task across multiple screens
• Contact center or call center experience - preferred
• Employee benefits, health insurance, or claims experience - preferred