Purpose: The Continuous Improvement Manager will lead and oversee the operational efficiency and effectiveness of the bank’s processes, driving the optimization of workflows and the integration of process improvements across multiple departments. This role is responsible for ensuring that the operational strategies align with business goals, while continually improving the productivity, quality, and risk management practices of the Operations team.
Essential Functions:
- Lead Process Improvement Initiatives: Spearhead process improvement projects across operations, ensuring the use of best practices to drive measurable improvements in efficiency, productivity, and quality.
- Develop and Implement Strategies: Work closely with senior management to define and implement operational strategies that align with the bank’s business objectives. Proactively identify opportunities for process enhancements, cost reductions, and risk mitigation across departments.
- Monitor Key Performance Indicators (KPIs): Oversee the development of reports and dashboards to track operational performance. Ensure that KPIs are consistently monitored and that appropriate actions are taken to address areas of concern or improvement.
- Foster a Culture of Continuous Improvement: Champion a culture of innovation, teamwork, and continuous improvement within the operations team and across the bank. Lead by example in promoting high-performance behaviors, including cross-functional collaboration and data-driven decision-making.
- Operational Risk Management: Collaborate with risk management teams to identify and assess potential risks across operations. Develop and implement risk mitigation strategies and ensure compliance with regulatory requirements.
- Collaboration with Cross-Functional Teams: Partner with departments such as Deposit Operations, Electronic Banking, Lockbox, and Quality Control to ensure seamless integration of process improvements. Act as the liaison between departments to facilitate successful project outcomes and system implementations.
- Training and Development: Oversee the creation and delivery of training materials and documentation related to process improvements and operational standards. Ensure team members are trained on new technologies, processes, and systems.
- Drive Automation and Technology Solutions: Identify opportunities for automation and the integration of new technologies to streamline operations, reduce manual workloads, and enhance efficiency.
- Customer Experience and Service Excellence: Ensure that all operational improvements contribute to enhancing the customer experience, maintaining high service standards in line with the bank’s commitment to the Five Star Bank experience.
- Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.
Job Related Qualifications:
Required:
- Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Prior Experience: 5+ years of experience in operations management, process improvement, or a related field. Experience in the banking or financial services industry is preferred.
Competencies:
- Leadership and Mentorship: Strong leadership and coaching skills with the ability to inspire and develop a team of professionals.
- Process Improvement Expertise: In-depth knowledge of process improvement methodologies with a proven track record of successful project implementation.
- Analytical Skills: Ability to analyze complex data and operational issues, identify root causes, and implement effective solutions. Proficient in using Excel, SQL, and other data analysis tools.
- Project Management: Strong project management skills with the ability to manage multiple projects simultaneously, ensuring timely delivery and quality outcomes.
- Regulatory Knowledge: Understanding of banking regulations, compliance standards, and risk management practices, particularly within operations.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively across all levels of the organization.
- Collaboration and Teamwork: Proven ability to work collaboratively with diverse teams and build relationships across departments.
- Technology Integration: Familiarity with operational technologies, banking software, and automation tools.
- Customer-Centric: A commitment to improving the customer experience and aligning operational improvements with customer satisfaction goals.
Physical Requirements:
- Able to regularly sit for prolonged periods of time.
- Able to regularly stand for prolonged periods of time.
- Able to lift 20 lbs.
- Able to travel:
- occasionally
- Extensive computer usage is required.
Benefits:
- Medical, Dental, and Vision Insurance
- Health Savings Account
- Flexible Spending Account(s)
- Company Paid Life Insurance, Long Term Disability, and Short Term Disability
- Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
- Tuition Reimbursement
- Employee Referral Program
- Wellness Reimbursement Program
- Star Volunteer Program
- Employee Banking and Financial Perks
- Flexible Hybrid Work Schedule
- Paid Time Off (PTO)
- Company Paid Holidays
This job description is not exhaustive. The Continuous Improvement Manager may be required to perform other duties as assigned.
The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.