Network Specialist I

JOB SUMMARY

The Network Support Specialist provides overall technical support for technology systems including hardware, software, peripherals, user security access, and connections. This position provides user account security access and is responsible for administration related to user access, shared folders, and information systems in accordance with established protocols. The Network Support Specialist performs diagnostic analysis, resolution, and preventative maintenance, and participates in the execution of the Hillside Technology Roadmap under the direction of the Director of Technology Solutions.

• Provide user account security administration for user access management, network access, Hillside information systems, and administrative accounts.
• Function as security administrator for sensitive New York State information systems ie. Office of Mental Health (OMH), Office of Children and Family Services (OCFS), etc.
• Participate in design, configuration, deployment, and support of all technology related equipment and software.
• Record and maintain inventory of equipment, software, and licenses.
• Complete all service requests on time and ensure the customer receives products and services as requested; This may require contacting service support with external vendors, as directed.
• Develop and execute educational support resources for users of new or updated technology.
• Provide recommendations to Technology Solutions Department supervisor regarding enhancements to policies, procedures, and protocols and ensure compliance.
• Participate with other members of Technology Solutions Department to ensure effective execution of the Technology strategy.
• This job description is not exhaustive. Employees may be required to perform other duties as assigned.

• Bachelor’s degree in Computer Science or related field or an equivalent amount of education and experience required.

• Minimum of 1 year of experience in Helpdesk Support or related internship required

• Unrestricted, valid NYS driver’s license with a clean driving record and minimum insurance coverage that meets agency standards.

In addition to the Hillside Professional Competencies the following are requirements of this role:

• In addition to the Hillside Professional Competencies the following are requirements of this role:
• Demonstrates proficiency with computer support technologies and willingness to continue to learn and advance technical skills
• Demonstrates the ability to ensure the security and stability of the Hillside network is maintained at all times. Accountable for maintaining the highest level of trust and integrity regarding storage and access to confidential data and security systems.
• Demonstrates the ability to identify the information needed to clarify a situation, seek that information from appropriate sources and use skillful questioning to draw out the information, when others are reluctant to disclose it.
• Experience prioritizing requests and identifying solutions to ensure effective and responsive delivery of services.
• Demonstrates the ability to provide assistance through facilitation and consultation (in order words teaching them to use systems/processes vs. doing it for them.)
• Demonstrates concern for meeting partners’ needs in a manner that provides satisfaction and excellent results. Ability to identify what needs to be done and doing it before being asked or before the situation requires it.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work a variable scheduling including evenings and weekends
• The following physical demands are required:
  • Occasional sitting (up to 4 hours)
  • Occasional standing (up to 1 hour)
  • Occasional walking (up to 2.5 hours)
  • Occasional driving (up to 8 hours)
  • Continuous balancing (up to 8 hours)
  • Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
  • Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis
  • Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis
• Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
• Occasional exposure to dust, fumes, gases or chemicals is apparent.
• Protective clothing or equipment required: Close toed shoes; Protective Shields, Universal Precaution PPE, Gloves for toileting and food preparation
• Ability to change positions as needed

$60,500 Minimum pay rate, $77,500 Maximum pay rate, based on experience.