Inside Sales Operations Manager

The Hub Operations Manager will work collaboratively with teams that span sales enablement, sales operations, and marketing to execute the inside sales charter and playbooks. You will be responsible for managing cross-functional teams, standing up new hubs, and ensuring effective execution of the inside sales playbook.

• Coordinates a collaborative functional matrix team of internal sales support and internal corporate partners to execute on Divisional key sales initiatives and strategies via the use of a Hub Playbook.
• Analyze KPIs on all key sales execution initiatives and strategies to measure progress to performance against defined success criteria and diagnose areas of opportunity.
• Consults and assists Senior Leadership on the implementation of measures to drive performance through improved sales processes, reinforcement methods and compensation enhancements.
• Provide guidance and recommendations for strategy planning through assessment of sales methodologies, internal/external data-driven insights and competitive intelligence and positioning.
• Optimize sales coverage and distribution through sales territory assessment, distribution and growth forecasting.
• Partner with HROD, in the acquisition of and retention of top talent through compensation, incentive programs, recruitment strategies, onboarding excellence, and sales training
• Consults and assists with Senior Leadership on recommended policy improvements, procedures and best practices aligned to the Paychex values and future state vision
• Inspects and enforces sales policy, process methodology and performance conditions
• Collaborates with internal partners to build business cases for recommended changes from Senior Leadership
• Collaborates with Sales Enablement to explore operational excellence tools to optimize business process performance.
• Coordinates and monitors sales activities to ensure standardization and compliance with Corporate and divisional practices. Identifies opportunities for continuous improvement in sales processes & procedures
• Conduct DSM round tables, office hour meetings with first year DSMs and best practices discussions.
• Analyze districts, using data to identify trends and areas of opportunity in the DSM management operations - 1:1 cadences, field/seat ride schedules, district dashboard utilization and application, team meeting agendas, topics and coordination of monthly rep training schedules.